Press Releases

TOPPAN FORMS Opens BPO Satellite Himeji,
a new Near-Shore Center in Himeji City
Enhancing entry functions; starting BPO services at DPS locations nationwide

October 1, 2018

TOPPAN FORMS CO., LTD. (TOPPAN FORMS, hereunder), a DigitalHybrid company, today opened BPO Satellite Himeji, a new near-shore center in Himeji City, Hyogo Prefecture, to enhance the system for business process outsourcing (BPO) contract services. BPO Satellite Himeji is a new center for the Kansai region dedicated to entry operations, which will contribute to enhancing the BPO contract service nationwide of TOPPAN FORMS Group by cooperating with other centers that provide scanning and contact (call) services, such as Hino Center, the core center for our BPO Services.

TOPPAN FORMS is currently developing enhancements for the BPO contract service at each center by expanding the floor and setting up a BPO area at the Osaka Sakurai Plant; opening the Etchujima Center, a large scanning center for the TOPPAN FORMS Group company J-SCube inc.; new installation of BPO production equipment at five domestic major DPS production locations; to start BPO contract services. With this enhancement, TOPPAN FORMS will provide integrated BPO services all over Japan centered on data printing service (DPS) and build the system for responding to business continuity planning (BCP).

Background

In Japan, initiatives for labor innovations at corporations have accelerated and due to development of digitization, a vast amount of documents stored at each corporation are digitized and used as digital data. Increasingly, outsourced operations should be processed within Japan from the viewpoint of information security.
In this environment, TOPPAN FORMS has been enhancing the contract service system within Japan by opening BPO Satellite Himeji and starting to receive BPO orders at existing domestic DPS centers.

Future plans

TOPPAN FORMS will open new BPO Satellites, near-shore centers dedicated to performing operations where necessary, mostly in regional cities; thus enhancing the BPO contract service system; and contributing to the regional economy by promoting local employment.
TOPPAN FORMS will also focus on providing BPO services with high added value through automation and computerization using and employing a variety of processes and means, such as AI-OCR and RPA, and the creation and development of integrated solutions incorporating combinations of our BPO services and revision of forms, DPS, digital solutions, and the like.

Profile of BPO Satellite Himeji

Center Name: BPO Satellite Himeji of TOPPAN FORMS CO., LTD.
Location: Himeji City, Hyogo Prefecture
Operation to be performed: Data entry operations

  • *“Digital Hybrid” and “DPS” are registered trademarks of TOPPAN FORMS CO., LTD.
  • * Other product names and the like stated above are registered trademarks or trademarks of their respective companies.
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Corporate Planning Division
TOPPAN FORMS CO., LTD.
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